FAQ for 1-Click Fundraiser Creation

1] Q. Do the fundraisers that are created using 1-click come into our account instantly?

A. Yes

2] Q. Do the fundraisers created using 1-click have the associated event assigned to them when they arrive in GivePanel, in the fundraisers section?

A. Yes.

3] Q. If a fundraiser has been set up using 1-click, will the donations that the Facebook fundraiser receives come into GivePanel automatically?

A. Not at the moment, to get the transaction data into GivePanel you need to upload the Facebook Multi Day Transaction file into GivePanel (we are very close to launching an API that will pull in the transaction data for you - this means no more uploads.)

4] Q. I'd like to set up 1-click up for a particular Facebook Challenge, where do I go to do this.

A. In account settings, under events, if you click on the event you would like to create a 1-click link for, within the event you will see a section called ''Fundraiser Creation Link''

5] Q. I'd like to use 1-click for a campaign that isn't a Facebook Challenge e.g. I'm running ads to recruit more birthday fundraisers, would it work for this?

A. You're more than welcome to use it however you see best fit. Version one of 1-click has been created with Facebook Challenges in mind.

The functionality you would need for a rolling birthday fundraising recruitment campaign is for an end date to be set dynamically based on when the Fundraiser page is actually set up or when the birthday actually is.

We don't have this functionality yet for the 1-click feature.

What we would recommend in the meantime is for you to set up the campaign and at regular intervals change the 1-click link to a link with a new end date.

For example for a Birthday campaign, you would have a 1-click link for the duration of March that would have an end date of April 15. Then come April 1st you would change the link to a new 1-click link with the end date of May 15th.

6] Q. Recommended Image Size for 1 Click Fundraisers

A. For the ''Charity Logo'' we recommend the same dimensions as your Facebook Page's profile picture - the easiest thing to do is to download your organisations Facebook Page profile picture and use this. At a minimum 170x170. Profile pictures are square.

For your Fundraiser Image (the cover banner image) we recommend 820px by 360px.

7] Q. How do I set Up Facebook Tracking for One Click

A. Please find more information on how to do this here.

8] Q. Can I Connect My GivePanel Account To More Than One Page

A. Not at the moment.

9] Q. If A Fundraiser Has Been Created Using A Custom Facebook Fundraiser Link, Can I Change The End Date By Changing The End Date Set In Account Settings.

A. Not at the moment, the best to do this would be for the fundraiser to manually change the end date.

Still need help? Contact Us Contact Us