Why can't I upload my Facebook Transaction Report?

We do a number of “safety checks” on the Facebook Data before we upload it to your account in order to protect your account and data. 

Here are some things you can try:

  1. You might have tried to upload a file that is older than a file already uploaded to GivePanel (an older transaction file, not necessarily older date ranges). We stop this as we want to protect your data from potential changes in Facebook's transaction reports. Just re-run a report from Facebook and upload the new report!
  2. If the error message says T1 - something timed out. Refresh GivePanel and try again. If you still get the same error, there is a problem with the report. Try running the report again from Facebook and re-uploading. If that still causes an error it means there is an issue with a character inside the report. You should contact support@givepanel.com and we can sort it out for you.
  3. If the error message says P1 or "Primed" you will need to contact support@givepanel.com for us to clear this for you so you can upload again.

If you have any other issues please contact support@givepanel.com

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