Fundraiser Names Stuck as Supporter (AUS/CAN)

Last Updated - 23.02.2023

Status: Facebook have found the issue and are working on the fix 

We've made Facebook aware to changes in their Transaction Reports for the Australia and Canada regions, where Facebook Fundraiser names are not being generated in Transaction Reports.

This means that all Fundraiser names provided in a Transaction Report will remain as "Supporter" until changed manually. This should have no affect on Fundraiser Events using our Custom Fundraiser Creation process within GivePanel

Facebook are working to improve their reporting at the moment, we will announce more information as and when we receive it.