How do I clear my cache and perform a hard reset?

How do I clear my cache?

If you're experiencing unusual behaviour in the platform we might ask you to clear your cache and perform a hard refresh as a first step to seeing if this clears the issue. 

Here are the steps to do this on a Windows Device:

1. Sign out of GivePanel.
2. Clear your cache - on most computers / browsers the short cut for this is Ctrl+Shift+Del keyboard
3. Next perform a hard refresh. In Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 
4. Sign back in to GivePanel.

Here are the steps to do this on a Mac:

1. Sign out of GivePanel.
2. Clear your cache - Command+Shift+Del Keyboard.
3. Next perform a hard refresh - Command+Shift+R.
4. Sign back in to GivePanel.