Note: This article is the process for Facebook pages that have migrated over to New Pages Experience, if that hasn't been done or if this doesn't look familiar you may need to use the Older Method.
There are two ways you can upload the Facebook Transaction data into your GivePanel account.
You can use the the single day importer or you can upload a Facebook Multi Day Transaction Report. In this help article we will cover how to find and upload the Facebook Multi Day Transaction Report for those that have had their Facebook Page migrated over to the new page experience.
Here is how to find the transaction report from within Facebook.
Step 1 – Select ‘Fundraisers’ located at the the top of your charity’s page. Then ''Donation settings'' from the drop down over on the right.
Step 2 – Click on ''Get Donation Reports''
- Step 3 – Select ''Multi-day transaction report'' and choose your desired date range. Add in the email address that you would like this report to be sent to and select ''Email Reports''
*Don’t forget there can be a delay from when a transaction happens to when it will populate in the transaction data.
- Step 4 - Once you have logged into your GivePanel account, you can upload your Multi-day Transaction report into GivePanel using the 'Add New Data'' at the top of the page. Make sure you select "Manual Upload For Multiple Days".
- Make sure you don't edit or even open the Multi-day Transaction report before you upload it into GivePanel otherwise the platform will reject the file. If you would like more information on what information is contained within the report, you can read our simple guide to Facebook Fundraising Transaction reports here - https://givepanel.com/blog/2022/06/a-simple-guide-to-facebook-fundraising-transaction-reports/