Date last updated: Tuesday 15 December, 2022
We met with Meta on the 14th December who confirmed this issue has now been resolved. They are now working to retroactively fix this for previously affected fundraisers.
GivePanel is an independent organisation that works with charities all over the UK and Ireland to help them raise funds for their causes on Facebook and Instagram. Whilst GivePanel is not owned by Meta or Facebook, we do have a partnership with Meta and work closely with them to support our charity customers.
We are aware of an issue with the Facebook Charitable Giving Tools in the UK and some EU countries such as Ireland, whereby some donations aren’t appearing on fundraisers totals within fundraiser pages on Facebook. The impact of this is that some donors are not seeing their donations on their friend or family member’s fundraiser page in real time. Understandably, this is causing confusion and concern with donors who are giving to fundraisers.
We have been communicating with Meta over recent weeks and supporting our nonprofit customers in fixing these issues with Facebook. At GivePanel, we are dedicated to helping nonprofits with social fundraising and as such, we continue to work closely with all parties and provide as much support to charities and their supporters as possible.
Meta continues to investigate this issue as a top priority and to resolve this as fast as they can. If you are a donor and are concerned about your recent donation, we would advise you to reach out to the charity directly who will be able to confirm the safe receipt of your donation.
You can also report issues to Facebook directly in relation to your account or payments by visiting Facebook’s donation support.