What to do if you or a supporter can't create a custom Facebook fundraiser (1-click)
These are some of the most frequent reasons custom Facebook fundraisers aren't created but please do reach out to firstname.lastname@example.org if you're having any issues.
|I've just created my event but no one on the team can get it to work.|
|It was working for everyone, but now no one can create a fundraiser.|
|It's working for everyone aside from one supporter. They are seeing a permissions error message.|
I've just created my event but no one on the team can get it to work.
It's possible something hasn't been set up correctly in your GivePanel account. Some of the most common things are:
- The end date has been set in the past.
- No target amount has been set.
Something else to check is that the integration between your GivePanel account and Facebook page is connected.
Head to Account Settings > Integrations > Facebook. If the connection is working, you should see the word ''connected''.
If this isn't connected, please find our guidance here on how to connect your GivePanel account with your Facebook page.
It was working for everyone, but now no one can create a fundraiser.
If your Charitable Giving Tools have been disabled, no one will be able to create a fundraiser or donate to fundraisers. Here is our guidance on what to do if this happens.
It's working for everyone aside from one supporter. They are seeing a permissions error message.
If your supporters are seeing a permissions error, this is likely because they haven't accepted the required permissions when creating their fundraiser.
These are the two permissions pages supporters will see when creating a custom Facebook fundraiser.
To remedy this, they can click ''click here to try again'' and then ''continue'' on the permissions page which will accept the required permissions. If they click ''choose what you allow'' and edit the permissions, this can prevent the fundraiser from being created.
Any issues or questions, please let us know by emailing email@example.com