Set a reminder to regularly check your page’s Support Inbox. We recommend doing this a few times per week when you are planning or running a Facebook fundraising campaign.

Set up a central document on your organization’s server, that contains all the details of who holds each role on Facebook (and other channels too). Digital Charity Lab has a free template that you can download.

Add Facebook account checks to the exit process for staff leaving your organization - ensure they are removed from Facebook assets and replacements are added before they finish up. Proactively use the support form noted above to change Financial Administrators when people leave and join your organization.

Use a generic email address such as [email protected] when setting up your Financial Administrator, so that any notification emails will continue to be delivered even if personnel change.

Ensure only real profiles are set up with access to your Facebook business pages and assets - second ‘work’ profiles are against Meta's terms and conditions and very frequently lead to problems with banning and suspension. Find out more about why your team can’t use ‘work’ profiles, and how to fix it if they are already using them.