Overview
Payment receipts for GivePanel Events ticket purchases are sent via Stripe.
This means receipt content, branding, and reply to details are managed directly within Stripe, rather than in GivePanel.
Stripe Documentation
For more detail on how receipts work in Stripe and how they are configured, please refer to Stripe's documentation.
Where to Manage Receipt Settings (Stripe)
To review or update how receipts appear to supporters, head to your Stripe dashboard:
1. Branding (logo and account name)
Go to: Settings → Business settings → Branding
Here you can control:
The account name shown on receipts
Your logo displayed on receipt emails
This helps ensure receipts are clearly branded and recognisable to supporters.
2. Email Settings (reply-to address)
Go to: Settings → Business settings → Email settings
Here you can control:
The reply to email address for receipt emails
This is useful if supporters reply to a receipt and you want those responses to go to a specific inbox.
Important Notes
Receipt emails are sent by Stripe, not GivePanel
Any updates made in Stripe will apply to all Stripe payment receipts
These settings are account-wide (not event-specific)
When Should I Check This?
If you were already using Stripe before setting up GivePanel Events, your receipt settings are likely already configured.
That said, it’s still a good idea to review these to make sure everything looks exactly how you’d like for supporters.
We’d recommend checking:
Before launching a new event
After updating branding or contact details
If supporters report anything unexpected in receipt emails
Need Help?
If anything isn’t clear or you’d like a second pair of eyes while checking this, feel free to reach out to the team.