If you encounter any issues with Meta / Facebook page, technical features, the best way to resolve them is by reaching out to Meta Support Pro. Meta Support Pro is specifically designed to assist nonprofits and other organisations with product questions, operational challenges, and technical queries.
When to Contact Meta Support Pro
You should contact Meta Support Pro if you experience any of the following issues:
Issues with Facebook tools / Facebook Fundraising Tools, features, or integrations.
Questions about payments or transactions processed via Facebook.
Technical problems with your organisation's Facebook page.
How to Reach Meta Support Pro
Visit the Meta Support Pro Help Page.
Ensure you are logged into the Facebook profile linked to your organisation's Facebook page.
Meta Support Pro will provide tailored assistance based on your specific needs. This is the first port of call for any questions or concerns related to Facebook.
Additional Notes
Unfortunately, GivePanel is unable to resolve issues directly on Facebook, as these require Meta's internal support teams.
Be sure to provide Meta with as much information as possible, including screenshots or details of the problem, to help expedite the resolution process.
If you have any questions about this process or need assistance, please don't hesitate to reach out to us at [email protected].