Segments allow you to save filtered groups of contacts for future use. Whether you're targeting supporters who raised a specific amount or those registered for particular campaigns, Segments make it easy to organise and track your audience.
Accessing Segments
If enabled in your account, navigate to Audience in the main navigation bar and select Segments from the dropdown menu.
๐ Exciting Updates Coming!
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Weโre continuously working on new features to help you make the most of Contacts and Segments. Stay tuned for updates that will enhance your ability to analyze, manage, and engage with your supporters like never before!
Key Features of Segments
1. Save and Reuse Filters
Save any set of filtered contacts as a reusable list. Segments automatically update when filters are modified.
2. Widgets for Segment Insights
Each segment displays:
Total Contacts: The number of contacts in the list.
Total Raised: The cumulative amount raised by those contacts.
Average Value: The average amount raised per contact.
3. Manage and Export
View, edit, or delete lists directly from the Segments page.
Export lists as CSV files for further analysis.
Using Filters in Segments
Creating a Segment
Navigate to Audience > Contacts.
Apply desired filters (e.g., "Activity Type: Registration," "Amount Raised: More than $100").
Click Save This Segment to save the filtered contacts as a segment.
Editing a Segment
Go to Audience > Segments.
Click View next to the segment you want to edit.
Modify filters or add new ones.
Click Save Changes to update the list.
Combining Filters in Segments
Example combinations:
Contacts registered for "50 Miles in May" who raised more than $50.
Active fundraisers on JustGiving.
Managing Segments
Columns and Sorting
Segments display columns like Name, Platform, Amount Raised, and Updated. Use column headers to sort data alphabetically or numerically.
Deleting Segments
Click the hamburger icon next to a segment and select Delete to remove it.
Exporting a Segment
Open the segment.
Click Export to CSV to download the list.
FAQs
Q: Can I rename a saved segment? Currently, renaming segments is not supported. You can create a new segment with updated filters.
Q: How is the Average Value widget calculated? The average is calculated by dividing the Total Raised by the Total Contacts in the segment.