GivePanel Events includes built in email functionality to help you communicate with participants throughout their registration and fundraising journey.
Emails are grouped into two main categories:
Transaction Emails
Stewardship Emails
This article explains the difference between them and how they work.
Where to Manage Event Emails
To access emails for your event:
Go to: Event → Emails
You’ll see three tabs:
Editor
Branding
Settings
Each tab controls a different part of your event’s email setup.
1. Transaction Emails
Transaction emails are automatic system emails triggered by key actions in the registration or fundraising journey. They provide essential confirmations and next steps.
Available Transaction Emails
Registration Confirmation (Sent when someone successfully registers.)
Team Registration Confirmation (Sent when a team is created and registration is completed.)
Team Invite Request (Sent when a team captain invites someone to join their team.)
Confirm Secondary Registration Request (Sent to secondary registrants - for example, additional participants) to confirm their registration.
Claim JustGiving Fundraiser Request
Sent in Registration Flow when a supporter needs to claim their fundraising page.
2. Stewardship Emails
Stewardship emails are designed to nurture and engage participants before, during and after the event.
These emails are managed via Email Journeys.
You can use them to:
Send scheduled emails ahead of event day
Encourage fundraising progress
Share reminders or preparation tips
Celebrate milestones
Email Settings
Under the Settings tab, you can configure:
From Name
From Email
Reply To Email
Email footer content
Exclusion list
Unsubscribed list
This is where you control the sender details
Email Branding
Within the Branding tab in your GivePanel Event setup, you can customise the branding of your transaction emails.
To update the branding of stewardship emails, this can be managed separately within your account settings.
Best Practice Tips
Test all transaction emails before launch
Use the “Send Test Email” function at the bottom of each email
Review branding and links