Transaction emails are automatically sent when key actions happen during registration and fundraising. They ensure supporters receive essential information e.g. confirmation of their place.
This article explains:
What transaction emails are
Which transaction emails are available
How to edit them
How reminders function
If you’re looking for stewardship journeys instead, see Managing Stewardship Emails.
What Are Transaction Emails?
Transaction emails are triggered automatically by supporter actions. They are not scheduled marketing emails. They are messages tied to specific events in the registration journey.
For example:
Completing registration
Being invited to join a team
Confirming a secondary registration
Claiming a JustGiving fundraising page
Where to Manage Transaction Emails
Go to: Event → Emails → Editor
Under Transaction Emails, you will see the list of available email types. Click Edit next to any email to customise it.
Available Transaction Emails
The following transaction emails are available in GivePanel Tickets and Events:
Registration Confirmation
Triggered when a supporter completes registration.Team Registration Confirmation
Triggered when a team is created and registration is completed.Team Invite Request
Triggered when a team captain invites someone to register and join their team.Confirm Secondary Registration Request
Triggered when someone has been registered by another person and needs to confirm their details or accept terms.Claim JustGiving Fundraiser Request
Triggered when a supporter needs to log into JustGiving to connect or claim their fundraising page (typically used in Registration Flow).
Each email displays what action triggers it at the top of the editor.
Editing a Transaction Email
When editing a transaction email, you can customise:
Subject Line
Update the email subject that appears in the supporter’s inbox.Logo and Banner Image
Choose whether to show or hide your logo and header image (controlled via email branding settings).Email Body
Use the rich text editor to update headings, copy, buttons and links.
You can format text, add buttons and insert merge tags.
Reminder Toggle (Where Available)
Some transaction emails include a Set Reminder option. When enabled, this sends a follow up message if the supporter has not completed the required action.
When to Use Reminders
Some transaction emails include a reminder toggle.
Use reminders when:
A supporter must complete an action (for example, confirm registration or claim a fundraiser)
The action is essential to completing their journey
Send Test Email
Use the Send Test Email function to preview the message in your inbox before going live.
Personalise Emails
Merge tags personalise your emails automatically. These tags dynamically populate with the supporter’s information when the email is sent.
For example:
Hi [FirstName /]
Thanks for registering for [EventTitle /]
More information on how to insert merge tags can be found in our knowledge base
Best Practice
Keep transaction emails clear and action focused.
They should:
Confirm what has happened
Explain what (if any) action the supporter needs to do next
Avoid:
Overloading the email with unnecessary information
Adding multiple competing buttons
Removing required merge tags
Always send a test email and review:
Branding
Content
Links
Button functionality
Next steps guidance
Next, set up your Stewardship Emails.