Sometimes supporters accidentally create two JustGiving fundraising pages for the same event. This usually happens when:
They register through your GivePanel form and a JustGiving page is created automatically but they misplace the fundraising url or don't claim it.
Later, they log into JustGiving directly, can’t find their original page (as it wasn't claimed), and they create a second one.
This creates extra admin, because you’ll see two pages in your account for the same person. The guide below explains how to spot this and how to fix it.
At a glance: What this guide covers
By the end of this guide, you’ll know how to:
Reduce the chances of a supporter creating duplicate JustGiving pages in the first place
Spot duplicate pages using GivePanel or JustGiving reports
Match the correct page (active page e.g. receiving donations) to a supporter’s registration
Understand how primary matches work
Preventing duplicate pages
1. Right after registration
Enable the fundraiser autoresponder email in GivePanel
Include their fundraising page link and instructions to claim it, this way it's super easy for people to find their fundraiser again
2. In your email journeys
Add “How to claim your page” reminders early on
Always include their unique page link (using merge tags)
3. In your community / FAQs
Pin a short message like:
“If you’ve created a fundraising page but can’t find it, check your confirmation email (subject line: [insert here]) or contact us. Please don’t create a new page.”
How GivePanel matches pages
Pages created via GivePanel are instantly matched to the supporter’s registration
Pages created directly on JustGiving (sometimes called “organic” pages) only appear in GivePanel after their first donation
You can link these manually to the supporter’s registration
Remember: Only one fundraising page can be the primary match. This is the fundraising page GivePanel uses for automated email journeys.
For example, if your journeys include emails triggered by how much someone has raised, GivePanel will only look at the total from the primary matched fundraising page. If the supporter has more than one page, donations on the non-primary page won’t count towards those triggers.
Stay tuned: Our product team is actively exploring ways to better support multiple page matches in the future.
How to spot duplicates
The type of duplicate we’re focusing on here is when:
A supporter registers through your GivePanel form and a JustGiving page is created automatically but they misplace the fundraising page URL or don’t claim it
Later, they log into JustGiving directly, can’t find their original page, and create a second page
In this case, the supporter ends up with:
One API page (created automatically, already matched to their registration in GivePanel)
One organic page (created directly in JustGiving, not yet matched to their registration)
This process helps you identify those organic pages. In the rare cases where this happens, the organic page is usually the one the supporter fundraises from (the active page), while the API page stays inactive.
By finding and matching these active organic pages to their registration, you’ll make sure:
Supporters get the right emails (specifically those triggered by amount raised)
Your campaign reporting stays accurate
Method | Best for | How |
GivePanel filters | Quick spot checks | Go to Fundraisers → filter by Platform = JustGiving and Event = No event → click Visit fundraiser to view it on JustGiving and confirm which event it belongs to |
JustGiving reports | Full sweep | Export a fundraiser report from JustGiving → filter by Event ID → filter “API created = No” → cross check these pages in GivePanel to ensure they’re matched to a registration |
How to match the correct page
Now that you’ve identified any organic pages, the next step is to make sure they’re correctly linked to the supporter’s registration in GivePanel. This ensures the active page (the one they’re actually using to fundraise) becomes the primary match for reporting and email journeys.
Step 1: Run automated matching
Use GivePanel’s automated match tool to link the obvious pairs
Step 2: Manually match what’s left
Open the fundraiser record in GivePanel
Click Find matches
If needed, untick Exclude previously matched registrations (in case the supporter already has a custom fundraiser (API fundraiser) matched to their registration.)
Confirm the correct registration
The last confirmed match will always become the primary.
FAQs
Q: Can we stop supporters from creating pages directly on JustGiving?
A: Not completely, but the prevention steps make it less likely.
Q: Can one registration have two pages?
A: Yes, but only one will be primary and used for totals and emails. Our product team is looking into ways to better support multiple page matches in the future.
Q: Why hasn’t a supporter’s page appeared in GivePanel?
A: If it’s an “organic” page, it only appears after it gets its first donation.
Q: A supporter says their donations aren’t showing in emails - what’s wrong?
A: Usually the wrong page is set as the primary match. Check the matches and update if needed.
Quick summary checklist
Autoresponder includes page link
Early emails remind supporters how to claim their page
Use filters or JustGiving reports to spot duplicates
Always set the page with donations as the primary match
Key takeaway: Duplicates can happen, but with the right setup you can prevent most of them. And when they do occur, matching the page with donations as primary keeps your reporting and supporter comms accurate.