An unclaimed JustGiving fundraiser is a live page that hasn’t yet been linked to a JustGiving account. When a supporter signs up and creates a JustGiving fundraiser via the GivePanel/JustGiving integration, the final step involves the supporter being invited to either log in to or sign up for a JustGiving account. This links the JustGiving fundraiser page to their JustGiving account, completing the setup.
Adding targeted emails for unclaimed JG fundraisers in your email journey ensures supporters can easily complete this process if they haven't done so already. Below is a step-by-step guide to setting up these emails.
Please note, unclaimed JG fundraising pages are still live JG fundraising pages that can receive donations.
Why Invite Supporters To Claim Their Page
More information in our help article here.
Setting Up Emails for Unclaimed Fundraisers
Providing you have the email tool enabled in your GivePanel account, you can add these emails into an email journey by:
Step 1: Add Emails to Your Email Journey
Go to the Campaigns section in GivePanel.
Open the email journey for your campaign.
Select add new email
Step 2: Use the "JustGiving Claim Status" Trigger
In the email trigger settings, select "JustGiving Claim Status".
Choose "Not Claimed" as the condition. This ensures the email is only sent to supporters with unclaimed fundraisers.
Step 3: Customise Your Email Content
Craft a clear and engaging email encouraging supporters to claim their fundraiser. Use a friendly tone and emphasise the benefits of claiming their fundraiser.
Insert the claim link using the merge tag provided in the email builder. This ensures each supporter receives their unique claim link.
Step 4: Test Your Email Journey
Before activating the email journey, test it by:
Previewing the email with the merge tag to ensure the claim link is correct.
Sending a test email to confirm the content displays as expected.
Example Templates: Unclaimed Page Reminder Emails
Here are some example templates you can use for emails reminding supporters to claim and connect their JustGiving fundraising page to their JustGiving account or create a JG account to link their fundraising page too if they don't already have one.
⚠️ Important note before using these examples:
Please don’t copy and paste these directly into the GivePanel email tool. Doing so can carry hidden formatting across (especially from docs) which may break things like merge tags.
Instead, always click into the email builder in GivePanel and insert merge tags such as First Name using the merge tag selector directly in the platform.
We also recommend clicking the Send Test button under each email to check the formatting looks correct before putting the emails live.
Example 1
Hi [Firstname /],
Thanks so much for setting up your fundraising page for the name of event Challenge.
To make sure everything works smoothly, don’t forget to link your JustGiving fundraiser to a JustGiving account. You can do this by logging in through the link below and connecting your fundraising page - it only takes a minute:
[UnclaimedPageURL /]
Once your JustGiving account is connected, you’ll be able to customise your JustGiving fundraising page by logging into your JustGiving account.
Wishing you the very best with your fundraising - we’re cheering you on every step of the way.
Best wishes,
Example 2
Hello [Firstname /],
Thank you for activating your fundraising page for name of event! 🎉
Here’s your page link, so you can find and share it at any time:
[FundraisersPageURL /]
If you notice your JustGiving page is missing your name or profile picture, that usually means it hasn’t been claimed yet. To connect it to your JustGiving account, simply use this link:
[UnclaimedPageURL /]
No JustGiving account yet? No problem - you can create one and claim your page at the same link above.
We’re so grateful you’ve joined the challenge, and we can’t wait to see the impact you’ll make.
Example 3
Hi [Firstname /],
Thanks again for setting up your fundraiser for [EventTitle /].
One last step to get you fully ready: connect your JustGiving account. Just log in via the link below and link your fundraising page - it’s quick and easy:
[UnclaimedPageURL /]
If you’ve already done this, you’re all set!
Good luck with your fundraising - we’re here to support you every step of the way.
Additional Notes
What happens if a supporter doesn’t claim their page? Their fundraiser remains live but inaccessible to them for updates.
Where can I find the merge tag for the claim link? The merge tag is available in the GivePanel email builder under "Merge Tags." Ensure you use the correct tag for the claim link.
Need more help? Contact GivePanel Support for assistance.