When attempting to import Facebook data, we do several “safety checks” before we upload it to your account to protect your account and data.
Here are some reasons you can't upload the transaction report:
If you open the transaction report or edit it in any way before uploading it, GivePanel will prevent the upload to protect the quality of your data.
If you have tried to upload a file that is older than the last file already uploaded to GivePanel (an older transaction file - not an older date range), we stop this as we want to protect your data from potential changes in Facebook's transaction reports. To avoid this, you can re-run a report from Facebook and upload the new report. Please note that it is fine to upload a transaction report that contains transactions that have already been uploaded to GivePanel as we prevent duplicates, but you won't be able to upload a transaction report that was requested from Facebook if it was requested before the most recently imported report.
Facebook might have changed the ID associated with your Facebook page or added your new PayPal Charity ID to the Facebook multi-day transaction report. You should see an error message referencing your PayPal ID if the upload is being prevented because of a new PayPal Charity ID and a link to guidance on how to add this to your account to allow you to upload as normal. The GivePanel uploader will recognize if a different ID is in the data that is being uploaded and prevent the upload.
If you experience any issues uploading your data, please contact [email protected]