Overview
When a supporter creates a JustGiving fundraiser through GivePanel, the banner image and description they see on their JustGiving Fundraising page will come from one of two places:
GivePanel
JustGiving
It depends on the type of GivePanel campaign and how it is connected to JustGiving.
There are three setups:
Virtual Event campaigns integrated with a JustGiving Event only
Virtual Event campaigns integrated with both a JustGiving Event and JustGiving Campaign
DIY campaigns - image and description will always pull from what has been set in GivePanel.
Where to Set These in GivePanel
If wanting to set this in GivePanel, you’ll set the banner image and description here:
Campaign Builder → Section 3: Fundraiser
Fundraiser Image (becomes the JustGiving banner image)
Fundraiser Description (becomes the JustGiving page description)
How It Works
1. Virtual Event Campaigns (Event ID only)
If you add only a JustGiving Event ID:
GivePanel sends the Fundraiser Image and Fundraiser Description to JustGiving
Your JustGiving fundraising pages will use what you set in Section 3 of GivePanel
If you prefer to control this directly in JustGiving, you can add the Campaign shortname instead.
2. Virtual Event Campaigns (Event ID + Campaign Shortname)
If you add both a JustGiving Event ID and a JustGiving Campaign shortname:
JustGiving will use the image and description set in the JustGiving Campaign
If a description and image is set in GivePanel Section 3, it won’t be used on the JustGiving fundraising page (it will still be used on Facebook fundraisers)
A Campaign shortname tells JustGiving to take control of the page appearance.
3. DIY Campaigns
DIY campaigns do not connect to any JustGiving event or campaign.
JustGiving fundraiser pages created through the DIY journey will use the Fundraiser Image and Fundraiser Description set in Section 3 of GivePanel
If these are blank, JustGiving defaults are used
Quick Reference Table
Campaign Type | Setup in GivePanel | Image & Description Come From |
Virtual Event (Event ID only) | GivePanel (Section 3) | |
Virtual Event (Event ID + Campaign shortname) | JustGiving Campaign | |
DIY Campaign | No Event ID or Campaign shortname | GivePanel (Section 3) |
FAQs
What happens if I don't upload an image or description in GivePanel?
For Event ID only and DIY campaigns, JustGiving uses its default banner and description.
Will GivePanel overwrite my images in JustGiving?
Only when GivePanel is the source (Event ID only or DIY). If a Campaign shortname is present, GivePanel won’t overwrite anything.
How can I check whether my campaign is connected to an Event ID or Campaign shortname?
Go to Campaigns → Select Campaign → Page 1 and scroll to the JustGiving Event ID and Campaign Shortname fields.
If you’d like us to confirm your setup, just reach out to [email protected].