Why this matters
Each registration in GivePanel is designed to have one fundraising page matched to it. In some cases, a supporter may end up creating more than one page (for example, if they create a second page directly on JustGiving).
When this happens, GivePanel will only use one of those pages for:
Total amount raised
Email triggers (e.g. £10, £50 milestones)
This is known as the primary match.
When would you need to update this?
You might need to switch which page is being used if:
A supporter has created a second JustGiving page
Donations are going to a different page than expected
In most cases, the page with donations should be the one used.
How to choose the correct fundraising page
To switch which fundraising page is used:
Open the fundraiser record for the page you want to use
Click Find matches
If needed, untick Exclude previously matched registrations
Select the correct supporter registration
Save the match
The last confirmed match will automatically become the primary match (the one used for totals and emails.)
Important to know
Only one fundraising page can be the primary match.
If more than one page is linked to a registration:
Only one page is used for totals
Only one page is used for email journey triggers
When will new pages appear in GivePanel?
If a supporter creates a fundraising page directly on JustGiving (outside of GivePanel):
It will usually appear in GivePanel after the next import
This happens the following day
Once it appears, you can follow the steps above to switch to the correct page.
Quick tip
If something doesn’t look right with emails, it’s often worth checking:
Does this supporter have more than one page linked?
Is the correct page being used?