If you or one of your supporters sees an “Oops! Something went wrong while loading this page” message when registering for an event, creating a fundraiser or claiming an existing fundraiser, the issue can sometimes be related to the browser or device being used.
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This is more common on iPhone, where links opened in apps such as Facebook or Instagram may use an in-app browser.
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If the link was opened from Facebook, Instagram, email or another app, try copying the page URL and opening it directly in Safari.
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You can also tap the ••• or Share button and select Open in Safari or Open in External Browser, if available.
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Private Browsing can sometimes prevent the form from storing information it needs. Close the private tab and try again in a regular Safari tab.
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Some parts of the registration or fundraising process may open a new window, such as when signing in to Facebook.

On iPhone or iPad, go to:
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Settings → Safari → Block Pop-ups
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Make sure Block Pop-ups is turned off, then try again.
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If you're still seeing the error, try another browser such as Safari or Chrome, switch between Wi-Fi and mobile data, or close and reopen your browser.

If your device is very low on storage, freeing up some space and restarting it may also help.
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If you're claiming an existing JustGiving fundraiser, stored browser data or browser extensions can sometimes interfere with the process.
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Try an incognito or private tab, or use a different browser.
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If you've tried the steps above and you're still having trouble, please contact the charity you're registering for. It can be helpful to include: