The two situations that trigger restrictions
The event is live. The organiser has switched the event from Draft to Live.
A form has received registrations. This includes test registrations made while the event was still in Draft.
Before either happens, everything can be edited freely.
Restrictions exist to protect data integrity. For example, a price shouldn't change after people have paid, and an option shouldn't disappear after people have chosen it.
Which situation triggers which restriction:
Forms: going live locks the Branding and Settings tabs. Receiving registrations locks the structure of the form's fields.
Tickets and discount codes: going live locks them. Registrations make no extra difference.
Transport and products: they lock once the event is live or once someone has bought them.
Clearing test data: while the event is in Draft, an organiser can clear test registrations from the dashboard. This restores full editing on the form. The Go Live screen also offers to clear test data when switching to Live.
1. Forms
When the event is live
The page title changes from "Edit Form" to "View Form".
A warning banner appears: "This form is already published. Some functionality may be limited to assure data integrity."
The Branding tab is read-only (logo, colours and so on).
The Settings tab is read-only. This includes the form name, URL, sharing details, registration limit and tracking settings.
Delete is no longer available in the forms list. The button reads "View" instead of "Edit".
The Editor tab (the field builder) is not locked just because the event is live. It is only restricted once registrations arrive.
When the form has received registrations
A blue banner appears at the top of the editor: "As this form has received registrations, some functionality may be limited. You can clear any test data in the dashboard to restore full editing."
The same message appears when editing any individual field.
The restrictions are described under Fields below.
2. Fields (inside the form builder)
These apply once a form has received registrations.
Can no longer do
Add a new field to the form. The "Add field" area disappears.
Delete a field. The delete icon disappears from the field list, the field editor and the preview.
Can still do
Reorder fields by dragging.
Open any field and edit its label, placeholder, help text, "required" setting and default value.
Hide or show fields using the eye icon. This is the replacement for deleting.
Field-specific rules
Dropdown, radio button, checkbox, marketing opt-in and terms & conditions fields
Cannot: add options, delete options, switch the "Other" option on or off, switch option limits on or off, add a new related follow-up field to an option, or delete an existing related follow-up field.
Can: rename options (with a warning that renaming a limited option resets its limit), change option limit numbers, reorder options, choose which option is pre-selected, hide or show individual options, and edit an existing related follow-up field.
Read more about setting drop down limits here.
Variant and start time field
Cannot: switch Variant or Start Time on or off, add variants, add start times, switch transport allocation on or off, or delete a variant or start time.
Can: rename variants and times, change capacities, hide or show items, reorder items, edit the field's labels and help text, and edit the existing transport allocation options.
Transport allocation (inside the variant and start time field)
Cannot: change which transport item is linked, or switch option limits on or off.
Can: edit the labels and help text, change each row's transport time, change each row's limit, and hide or show rows.
Address field
Cannot: switch "Display Country" on or off.
Can: everything else, including address search and field labels.
All other fields (text, number, date, phone, headings, ticket selection, product selection and so on) have no extra restrictions beyond not being deletable.
Rules that always apply, even with no registrations
On the Register Others and Confirm Registration pages, fields can't be deleted. They can only be shown or hidden with the eye icon. Read more about registration form tabs here.
A field shown with a padlock can't be edited there because it was already captured in another registration step.
The first few fields on most pages (and the last few on the main registration form) are pinned in place and can't be moved.
The Order Summary, Payment Details and Processing pages are fixed and can't be edited.
The ticket selection and product selection fields can never be deleted.
3. Tickets
Tickets are restricted once the event is live. Registrations make no extra difference. A ticket created after the event went live can be fully edited until it is first saved.
Standard tickets, after the event is live
A warning banner appears: "As this event is live, not all fields on this ticket can be edited."
Cannot change: age restriction, ticket price, or VAT.
Can change: ticket name, description, purchase limit, number available, date available, and Paused/Active.
The ticket can't be deleted from the tickets list. It can be paused instead.
Group tickets, after the event is live
The same warning banner appears.
Nothing can be changed except pausing or resuming the ticket. That covers the name, description, included tickets, price and VAT.
The ticket can't be deleted.
Always, even before the event is live
Once a standard ticket has been saved, its age restriction can't be changed.
Good to know
Pausing a standard ticket shows a confirmation. The group tickets that include it, and any discount codes that apply only to it, are paused too.
4. Discount codes
Discount codes are restricted once the event is live. Registrations make no extra difference.
After the event is live
A warning banner appears: "As this event is live, not all fields on this discount code can be edited." The banner only shows while the code is active. A paused code has the same locked fields but no banner.
Cannot change: discount type (amount or percentage), discount value, or the code label.
Can change: number available, date available, and Paused/Active.
The code can't be deleted from the list. It can be paused instead.
5. Transport
Transport is restricted once the event is live or someone has bought it.
A warning banner appears: "This transport option is published or has registrations. Transport price and VAT cannot be changed."
Cannot change: price (on or off, and the amount), or VAT (on or off, and the amount).
Can change: name, description, purchase limit, number available, date available, and Paused/Active.
The transport option can't be deleted from the list. It can be paused instead.
6. Products
Products are restricted once the event is live or someone has bought them.
A warning banner appears: "This product is published or has registrations. Product price, VAT, custom text, and options structure cannot be turned on or off."
Cannot change: price, VAT, the Product Options switch, or the Custom Text switch.
Can change: name, description, purchase limit, number available, date available, and Paused/Active.
Editing product options is limited:
Cannot: add options, delete options, hide options, or switch option limits on or off.
Can: rename options, reorder options, and change option limit numbers.
Editing custom text has no extra restrictions.
The product can't be deleted from the list. It can be paused instead.
Quick summary
Draft event, no registrations: everything can be edited.
Draft event, form has test registrations: the form's field structure is restricted. Tickets, discount codes, transport and products are not restricted, unless an item was already bought.
To restore full editability in draft more you can clear your test registrations using these steps
Live event, no registrations: the form's Branding and Settings tabs are read-only, and tickets, discount codes, transport and products have locked prices and values. The form builder is still open.
Live event, form has registrations: all of the above applies, plus the restricted form builder.
