Your registration form controls the full supporter journey, from ticket selection through to payment and fundraising page creation.
This guide explains:
How fundraiser and registration focussed flows shape the supporter journey
How the form builder works
What you can customise in the Editor, Branding and Settings tabs
If you need help creating a form from scratch, see Full Walkthrough: Setting Up Your First Ticketed Event.
To edit a form:
Go to Event Registration → Select Event → Forms → Edit.
1. Choose a Flow (Defines the Journey Structure)
When creating a form, you must choose one of two flows:
Fundraiser Flow
Registration Flow
This determines the order supporters move through the journey. Once selected, the flow cannot be changed. To switch flows, you must create a new form.
For help choosing, see Choosing Between Fundraiser Flow and Registration Flow.
Fundraiser Flow
Supporters move through:
Ticket Selection
JustGiving Login and Fundraising Page Creation
Registration Form
Team & Secondary Registration Steps
Order Summary
Payment
Confirmation
Fundraising is created first, ensuring commitment upfront. Team fundraising is supported.
Registration Flow
Supporters move through:
Ticket Selection
Registration Form
Order Summary
Payment
Create JustGiving Fundraiser and claim it
Registration happens first, reducing friction. Team fundraising is not currently supported.
2. Inside the Form Builder
Each form has three tabs:
Editor – Structure and content
Branding – Visual styling
Settings – Operational controls
Most configuration happens in the Editor.
Editor View
You’ll see:
Featured Steps – Core journey stages most commonly edited
All Steps – Full journey view for advanced configuration
3. Customising the Editor
You can customise:
Ticket Selection
Visible tickets
Headings and supporting copy
Registration Form
Field order
Required vs optional fields
Marketing opt-ins
Terms and privacy wording
Primary and secondary registrant fields
In Fundraiser Flow, you can also customise:
Team creation
Secondary registrations
Team member steps
Locked Steps
These cannot be edited:
Order Summary
Payment Details
Processing
Brand styling applies, but layout and fields cannot be changed.
4. Branding Tab
Customise:
Charity name and heading
Logo and banner image
Fonts and colours
Button styling
Step indicator styling
Branding applies across the full journey. Branding your form.
5. Settings Tab
Configure:
Form open/closed status
Internal name
Form URL
Registration limits
Team toggle (Fundraiser Flow only)
Google Tags
Cookie preferences
Important to Know
Flows cannot be switched after creation
Team fundraising is only available in Fundraiser Flow at the moment
Payment steps cannot be edited
If unsure which flow to use, see Deciding Between a Fundraiser or Registration Focus.